The Pines House

Privacy Policy

This privacy policy will explain how we use any personal data we collect from you.

What data do we collect?

We collect the following data:

• Personal identification information (Name, address, email address, phone number, etc.)

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser's cookies.

How will we use your data?

We collect your data so that we can:

• Process your order, manage your account.
• Email you with special offers on other products and services we think you might like.
• If you agree, We may share your data with our partner companies so that they may offer you their products and services, catering for example.

How do we store your data?

We securely store your data online, all data is protected by security measures such that only authorised personnel are able to access it.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to be informed about the collection and use of your personal data.
• The right to access - You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification - You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

We may uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality - We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising - We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Please contact us (using the contact page of this website) if you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights.

You may contact the Information Commissioner's Office if you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner.